Terms and Conditions

YACHT CRUISING & LAND AND CRUISE

ADRIATIC SERVICE TRAVEL (AST) - 2021

RESERVATION

For reservations, please contact your travel agent for assistance, call Adriatic Service Travel at +385 21 724 751 or send an e-mail to info@as-travel.hr. All prices are based on tariffs in effect at the same time of publication of this manual and are subject to reconfirmation at the time of booking. AST will check availability and send an email with the booking confirmation /proforma invoice.

DEPOSIT AND PAYMENT

For all cruises, a deposit of EUR 200 per person must be received at the time of booking. This deposit is non-refundable and forms part of your final payment. The balance is due 45 days prior to tour departure. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation. Upon execution of the remaining balance or the full amount, AST will send travel document / voucher. Final invoice will be send at the end of the tour. For late bookings (less than 30 days prior to departure), full payment is required at the time of booking. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Service charge is not included in the price and therefore please tip at your own discretion.

CANCELLATION FEES

Cancellations must be advised to AST in writing. Per person cancellation fees apply as follows:

“Departure day” is considered the date AST services begin.
Flight and ferry tickets are 100% non refundable.

GUARANTEED DEPARTURES

In 2021 we intend to operate all our schedule departures. In case of any unforeseen circumstances, AST reserves the absolute right to change and/or alter any specific departure date and amend or cancel any of the arrangements for particular itinerary. Should there be insufficient number of bookings for the tour, AST can close the departure. In the unlikely event that a departure is cancelled, we will re-book passengers on the same tour with a different departure date or a similar tour. All re-bookings are subject to availability. If that tour is unacceptable, AST will refund all funds paid to AST; there is no additional liability. AST cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets, ground transportation, extra accommodation surcharges, travel insurance, visa fees, taxes or any other travel arrangements not made through AST.

REFUNDS FOR UNUSED SERVICES

No refunds will be made for unused services (like transfer services) or unused part of the program included in tour price once travel arrangements have commenced, especially in the cases where passengers are unable to travel due to invalid travel documents (passports, visas). In case that client cannot find the arrival transfer/driver at the airports, they have to call emergency contact number in the travel documents.

COMPLAINTS

Any complaints regarding service have to be given directly to the AST representative (Tour Escort) on the spot. Any complaints regarding service on board have to be given directly on the ship to AST representative (Cruise manager). Complaints have to be sent to AST within 21 days from the customer’s departure. Otherwise, such complaints will not be taken into consideration.

TOUR PARTICIPATION

In order to ensure congenial atmosphere, AST reserves the right to accept or reject any person as a tour participant and to expel from the tour any participant whose conduct is deemed incompatible with the interests of the tour group.

INSURANCE

AST strongly recommends insurance to cover cancellation charges, trip interruption, accidents and baggage loss. AST accepts no responsibility for damage or loss of baggage or other personal property.

DELAYED ARRIVAL

We do not cover any refunds for missed /late flights and, subsequently, late arrival/no start of the tour. All additional costs have to be settled on the spot by passengers. We recommend that in case of delay clients call the emergency phone number which is in the travel documents.

PROGRAM PRICES

Program prices are per person, based on two persons sharing a room. Single room supplements and triple room reductions are listed where applicable. When applies, transfers are provided complimentary only from airports to hotel and vice versa by motor coach or private vehicle, only on the first and the last day of the tour, as per the itinerary, under the condition that accurate transfer information is provided. Pre-stay and post-stay transfers are not included in the tour rate, but can be arranged on request.

ACCOMMODATIONS

The hotels classified in AST brochure are based on local classifications, which vary from country to country. Hotels listed in this brochure will be used on almost all departures. If changes become necessary for any reason, booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking. While every effort is made to reserve twin bedded rooms, it may happen that a hotel provides some double bedded rooms instead. If such thing happens, double bedded rooms will try to be allocated to couples. Triple share rooms are generally based on an extra rollaway bed, which is not always suitable for adults. Please note that standard policy is that hotel rooms are available for check-in after 14:00. Early check-in needs to be advised in advance and may require a pre-night to be booked and paid for.

LOCAL HOLIDAYS

During national holidays, certain facilities (museums, restaurants, sightseeing tours and shopping) may be limited or unavailable. Alternatives will be offered whenever possible.

LUGGAGE

In case of land tours, porterage is not included in program price. No responsibility is accepted for loss or damage to baggage, travel documents or passenger’s belongings, nor for luggage loss that occurred in the hotels or luggage left in the bus depots during night periods. AST will not accept responsibility for baggage damage caused by normal wear and tear in handling and transportation. All lost luggage on connecting flights is not responsibility of AST. We do not guarantee that the luggage will be found and delivered to assigned hotel. We will provide assistance on the spot (through our tour director and local offices) that will help the passenger communicate with airline company.

PASSPORTS AND VISAS

A valid passport is required for all tour participants. All passengers, regardless of the passport they hold, should check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the tour participant.

TRAVELERS WHO NEED SPECIAL ASSISTANCE

Any disability requiring special attention must be reported to AST at the time of booking. AST will make reasonable efforts to accommodate the special needs of disabled tour participants but is not responsible for any denial of services by carriers, hotels, lodges, restaurants, or other independent suppliers, nor any additional expenses incurred. Motor coaches and minibuses are not equipped with wheelchair ramps. We regret we cannot provide individual assistance to a tour member for walking, dining, getting on/off motor coaches and other transportation vehicles, or other personal needs. Travelers who need assistance must be accompanied by a qualified and physically able companion. Motorized scooters are unsuitable for touring.

YOUNG TOUR PARTICIPANTS

Tour participants under 18 years must be accompanied by an adult. On escorted land tours we do not recommend children under the age of 8.

HEALTH REQUIREMENTS

Tour participants should check with the consulates and local health boards for the latest health requirements. No medical expenses will be covered for illnesses that occur prior to arrival or on the tour.

PETS

Due to safety reasons and comfort for all passengers, animals are not allowed on our tours and cruises.

SAFETY

Please be aware that during your participation in tours operated by AST, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of transportation, the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. AST will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that AST will use its best efforts to ensure that adequate measures are taken.

RESPONSIBILITY *** IMPORTANT

AST and/or its agents act only in the capacity of agent for the passengers in all matters pertaining to the tour, whether by plane, rail, motor coach, ferry, cruise boat or any other means of conveyance. They shall not be liable for any injury, damage or loss caused by neglect or default of any company or person engaged in conveying the tour, or any hotel proprietor or other person supplying services or material in connection with the tour.

RESERVATION CHANGES-CRUISES

For our Cruises, is it possible to change reservation at the latest 30 days before departure at EUR 25 fee per passenger plus extra costs if applies in case of a different date/ cruise /cabin type. For all changes made within the period of 30 days before departure, standard cancellation fees will be applied.

FORCE MAJEURE

In case of any unforeseen circumstances during your cruise, including but not limited to: weather conditions, low or high waters, lock schedules, acts of God, government actions, political turmoil, disease, strikes, terrorism, general break down of equipment, closures or black outs of certain attractions listed in the program or similar, AST reserves the absolute right to change and/or alter any specific sailing date, itineray or a series of departure dates including implementing any of the following: a) substituting vessels of same or similar quality, b) operating portions of the sailing program via motor coach/hotel accommodations to replace boat schedules, c) substituting listed attractions with those of same or similar quality without prior notice. The vessel operators also reserve the right to cancel any particular sailing date or series of departures, for reasons outlined above, lack of participation or for any other reasons beyond their control. In the unlikely event of a cancelled sailing date, in conjunction with the vessel owners/operators, we reserve the right to offer an alternate date. If that tour is unacceptable, AST will refund all funds paid to AST; there is no additional liability.

SHIPS

Passengers on board are obliged to abide to the ship rules, as captain is responsible for the safety of all passengers and the crew. Jumping and diving from the boat during navigation, as well as climbing on the masts, is strictly forbidden. Swimming far from the boat or the coast should be avoided. It is strictly forbidden to throw rubbish into the sea. It is not allowed to bring drinks and food on the boat, except personal care products, liquid medicine, food products for infants and special diets. Tap water on the ship is not safe for drinking. Water is scarce on every boat, therefore please be very rational with it. The same applies to the electricity which runs on the generator.

GROUP BOOKINGS

For Group Bookings different Terms and Conditions may apply. Please contact AST travel agency for further information.

NOTE: Please find complete terms and conditions at www.adriaticservicetravel.com. Terms and conditions are subject to change without notice.

ONLY FOR GROUP BOOKINGS - LAND TOURS - to be sent upon request (will not be written at brochures).

GROUP BOOKING ON SCHEDULED TOURS

The most efficient, economical, and profitable way to operate your group tour is to book on one of our scheduled departures. Our buying power will immediately be to your benefit, and our itineraries are tested and proven to be the best combination of touring, city stays and leisure time. Our escorts are the best and have worked with us for many years.

BLOCK SPACE EARLY-GROUP BOOKING

AST will block space for your group on our published itineraries, subject to availability. With less than 35 paying passengers, your group will travel with other AST passengers. With 35 or more paying passengers, you may have the exclusive use of the motor coach and tour escort. If you have planned for exclusive use and the number of passengers falls below the minimum of 35 passengers required, AST reserves the right to book additional passengers to the tour. To guarantee exclusive occupancy for groups numbering less than the minimum of 35 passengers, EUR 150 may be paid for each seat. If your group number falls to 21 passengers or less, the supplement for exclusive use of motor coach and tour escort is EUR 200 per person. It is not possible to have exclusive motor coach and tour escort for less than 15 paying passengers. Selecting a scheduled date virtually guarantees that your group will travel despite the number of passengers you book. If you wish, you may (with 35 passengers) pick up any date and we will obtain space for you.

DEPOSIT FOR GROUP BOOKING

At the time of booking, a fully refundable deposit of EUR 1.000 for exclusive use or EUR 500 for non-exclusive use is required. Additional deposits of EUR 100 per person are required, as each member is booked.

OPTION DATE-GROUP BOOKING

The review date is 90 days prior to departure and any tour space for which there is no deposit paid will revert back to AST.

ROOMING LIST DUE DATE-GROUP BOOKING

The rooming list due date is approximately 60 days prior to departure. This is the latest date for space to be released without forfeiture of deposit. It is extremely important that on the due date or before the rooming list due date, you contact us and advise the names of passengers booked to date. If all space has not been sold, your options will be as follows:

• Provide us with names and continue to book on space available basis.
• Provide us with the names booked to date.
• If you wish to hold unsold space, at your own risk you decide on the total number of seats you expect to fill. We will hold this space for you upon receipt of your guarantee of EUR 200 per seat for any unsold seats. This is non-refundable.

FREE LAND TOUR- GROUP BOOKING

For each 20 paying passengers, AST provides 1 free of charge in twin accommodations.

TOUR ESCORTS GROUP BOOKING

If your own tour escort accompanies the group, please take note that AST escort is the person fully in charge for smooth operations for the portion of the trip operated by AST. He/she will most happily work and confer with your tour escort, but announcements to the group and decision making must be left to the AST tour escort. Please understand that this cooperation is necessary only to avoid conflicting information given to tour members, which could interfere with the tour. It should also be noted that the AST tour escort cannot make alterations or deviations to the itinerary at the request of your group escort.

PAYMENT

Payment can only be made by credit card via our web page or bank transfer (our bank account details we will send you in invoice).

For credit card payments you can use the following:

All payments made by Visa, Meastro and MasterCard through the payment getaway WSpay will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

DATA PROTECTION

AST will use your personal data for the purpose of administration, statistical analysis, assessment and analysis, marketing, host mailing, customer services, customer profiling, analyzing your purchasing preferences, and improving services. AST may disclose your information to its service providers and agents for these purposes. You have a right to request a copy of the personal data AST holds about you, for which AST may charge a small fee, and to correct any inaccuracies in your information.

AST maintains a full privacy policy which may be viewed on YachtHoliday.com website. By booking through AST you agree to the terms of that privacy policy.

AST commits to protect the personal data of customers, by collecting only the necessary, basic information about customers/users that we need to meet our obligations; AST will inform customers about how collected data are being used, and regularly give customers a choice about the usage of their data, including the possibility to decide whether to remove or not their name from the lists used for marketing campaigns. All user data are strictly kept and are available only to employees who need this data to do their job. All AST employees and business partners are responsible for adhering to the principles of privacy.